Terms & Conditions


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Formation of contract

·         Acorn Wholesale can only process a sale if all the relevant information to complete an order is provided and accurate, so that the contract between the company and consumer can be made in accordance to the goods being supplied.

·         The buying of goods from Acorn Wholesale is governed by the contract formed between us when confirmation of the order is made.

·         The contract formed is applicable to the Terms and Conditions available to the date formed, any changes made after the purchase will not affect your rights as the customer from those set out in the arranged date.

·         By forming this contract you will be able to exercise your rights as the consumer to the Laws set out under The Consumer Protection (Distance Selling) Regulations 2000 and the Consumer Protection Act 1987.

·         If purchasing goods as a trader the contract is governed by a B2B contract and will be subject to different legislation however our remedies to amend issues will largely remain the same however there will be additional clauses if purchasing as a business.

Orders and Quotations

·         Once the order confirmation has been sent out we are un-able to make cancellations, if cancellations are made on the arrival of goods and are returned to the sender customers may be charged for the additional postage costs.

·         If an error has occurred Acorn Wholesale will notify you as soon as we are aware of the issue and find a suitable remedy.

·         If goods are damaged during shipping Acorn Wholesale will provide a full refund or alternatively replace the damaged goods to provide a suitable solution to the issue.


·         Acorn Wholesale retains the right to change costs of goods for the purpose of sales or end of sales and good returning to their original price. The price paid will be that of when the contract is formed.

·         If returning goods and looking for a refund, customers will be given the full refund of the cost at which they brought the goods.

·         We also have the right to revise prices of products without notification to those interested in the sales of our goods.

·         Prices will be displayed as a unit price with larger quantity order prices alongside the main unit prices.

Payment terms

·         Payment can be made via the Worldpay Card system. All Worldpay Terms & Conditions of Use are applicable.

·         If setting up a trade account with Acorn Wholesale we are able to provide credit accounts for those ordering larger and regular orders.

Returns Policy

·         The Consumer has the right to cancel any contract with Acorn Wholesale within 7 days of the receipt of goods. Please note, refunds will be made on successful return of the goods. All returns requests must be emailed to info@acorn-wholesale.co.uk where we will outline the following process of returning goods. 

·         Goods purchased at a reduced rate will be refunded at the price of which they were paid for.

·         Refunds for damaged goods being returned 6 months after delivery will be subject to proof that the fault was there from day of delivery if evidence is provided.

·         If a product comes with a guarantee, Acorn Wholesale will be able to provide remedies to rectify the fault after 6 month. If within 6 months of delivery Acorn Wholesale will provide a full refund for the amount paid.


·         For larger orders Acorn Wholesale will call to arrange a specified date and time for delivery to ensure products are received and signed for.

·         Goods must be signed for on delivery to ensure that 7 days of inspection under the selling from distance regulations are adhered to.

·         Dispatch of goods will be as soon as the payment has been confirmed and will take upto 5 days within the UK, unless advised accordingly.

Company Registration number :
Company Registered Office :
C.T. Associates
2 Parish Road
Sheppey, ME12 9NQ

Jacqui Coachworth

Managing Director

Jacqui Coachworth Acorn Wholesale Managing Director

E:   info@acorn-wholesale.co.uk
T:    01227 731903
M:   07979 675485

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  Terms & Conditions